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Frequently Asked Questions

  1. What is a lace front wig?
  2. What is a full lace wig?
  3. What is density?
  4. How long will my lace wig last?
  5. Do the wigs come as shown in the photos?
  6. What is the difference between the Widow’s Peak and Natural Hairlines?
  7. Is there an extra charge for baby hair?
  8. Who makes the wigs?
  9. What is the difference between Yaki texture and Silky texture hair?
  10. What is virgin Remy hair?
  11. What is the difference between Indian and Chinese Remy Hair?
  12. What wig sizes are available?
  13. What type of lace caps are available?
  14. What is the difference between French and Swiss lace?
  15. What lace colors are available?
  16. What color lace should I chose?
  17. What hair colors are available?
  18. Can the hair be colored?
  19. How is the wig attached?
  20. Where are the adhesives available for purchase?
  21. Who wears wigs?
  22. Can I attach the lace wig myself?
  23. Can I use heat appliances on wigs?
  24. Can I swim or exercise in my wig?
  25. Can I part the wig anywhere I want?
  26. Can I wear the wig in a ponytail?
  27. What payment options are available?
  28. How long does it take to receive wig orders?
  29. What happens if I don’t like my wig?
  1. What is a lace front wig?
    1. A lace front wig is similar to a regular wig along the back and sides of the unit. The front is made with a thin lace that extends from ear to ear across the hairline. The lace will be long when you initially receive your wig. You will cut some of the lace along the front of the unit creating a hairline. You can cut off all the lace and wear the unit without adhesives or you can leave some of the lace and apply adhesive to the lace. This is a good alternative if you are looking for a temporary hairstyle.

  2. What is a full lace wig?
    1. A full lace wig is manufactured with a cap and thin lace sewn on top of the cap. Individual hairs are looped and tied into the lace. The knots are bleached to make the hair lighter and more natural looking. The thin lace will be around the entire perimeter of the unit. You will be cutting the lace to create a hairline around your entire head. You can wear the hair in an up do or high ponytail. It will appear that the hair is growing directly from your scalp.

  3. What is density?
    1. Density is how thin or thick the wig is. The most common choice is 100% (medium density). Our stock wigs are made with medium density. You may select lighter or more density when selecting a custom made wig.

  4. How long will my lace wig last?
    1. Your wig will last up to 2 years if handled and maintained properly.

  5. Do the wigs come as shown in the photos?
    1. Stock wigs come as shown in the photos. Custom wigs are made to your specifications and can be cut and styled by your hair care professional.

  6. What is the difference between the Widow’s Peak and Natural Hairlines?
    1. The Widow's Peak is M shaped and comes down to a point above the forehead. The Natural hairline is a straight hairline.

      Widow's Peak and Natual Hairlines

  7. Is there an extra charge for baby hair?
    1. There is no additional charge for baby hair and we recommend it to make the hairline look most natural. Stock wigs come with baby hairs around the entire perimeter. You may select no baby hair or baby hair only in the front or back in your custom order.

  8. Who makes the wigs?
    1. A NEW YOU WIGS are manufactured by hair artisans with over 10 years experience.

  9. What is the difference between Yaki texture and Silky texture hair?
    1. Yaki hair has a micro kink in the hair strand similar to African American relaxed hair. Silky texture is the natural state of the Indian or Chinese hair directly from the donor.

      Yaki texture hair and Silky texture hair

  10. What is virgin Remy hair?
    1. Virgin Remy hair is 100% natural (unprocessed) hair. It is soft and natural looking and will last long if properly cared for.

  11. What is the difference between Indian and Chinese Remy Hair?
    1. Indian Remy hair is collected from a donor of Indian descent. Chinese Remy hair is collected directly from a Chinese donor. Indian is one of the best and most versatile types of hair on the market. It comes in straight, wavy and curly textures and many colors. Chinese Remy Hair is very straight, naturally shiny, does not hold any curl and is slightly coarser than Indian Remy hair.

  12. What wig sizes are available?
    1. Stock wigs come in sizes small, medium and large. Custom wigs are made specifically to your measurements. For the most accurate measurements we suggest you wrap or pin your hair down and apply a wig stocking cap to eliminate bulges and mis-measurements.

      • Circumference:
        Measure around the perimeter of the head. Position your tape measure so its edge follows the hair line around the head and nape of the neck.
      • Front to nape:
        Measure from hairline at center of forehead straight back over crown to center of hairline at nape of neck.
      • Ear to ear across forehead:
        Measure from hairline at base of sideburn across the hairline along forehead to the same point in front of other ear.
      • Ear to ear over top:
        Measure from hairline above the ear across top of head to the hairline above the other ear.
      • Temple to temple around back:
        From temple to temple across the back of head.
      • Nape of neck:
        Measure the width of hairline across the nape of the neck.


      Measurement Chart SMALL MEDIUM LARGE
      CIRCUMFERENCE 21.5"/22" 22.5"/23" 23.5"
      FRONT TO NAPE 14" 14.5" 15"
      EAR TO EAR ACROSS FOREHEAD 12" 12.5" 13"
      EAR TO EAR OVER TOP 12.5" 13" 13.5"
      TEMPLE TO TEMPLE AROUND BACK 14.5" 15.5" 16"
      NAPE OF NECK 5" 6" 6"


  13. What type of lace caps are available?
    1. We have five styles of caps:

      1. Full lace with stretch in crown area – stretch makes it easier to adjust the wig to fit your head perfectly.
      2. Full lace cap with ear to ear stretch.
      3. Full lace cap without stretch – (there is no stretch in this unit). Great for people with little or no hair.
      4. Full lace with silk top – silk top base cap made from pure Chinese silk and has no knots which makes it totally invisible. This process is referred to as Reverse Ventilation and creates the most realistic look.
      5. Full lace cap with 100% stretch – provides maximum stretch for close fit. This is the foundation used in all our Fashion Wigs. Gives all the benefits of a lace wig with the flexibility of a regular fashion wig that does not require the use of adhesives.

  14. What is the difference between French and Swiss lace?
    1. French lace is thin but durable and is the most common for new lace wig wearers. Swiss lace is finer, softer and more delicate and should be used by experienced lace wig wearers or those having the wigs professionally applied, removed and maintained. Both types of lace can be dyed to match different skin tones.

  15. What lace colors are available?
    1. Light brown, medium brown, dark brown and transparent. Please see: Lace Colors

  16. What color lace should I chose?
    1. You should choose a lace color that matches your scalp so your part will resemble your natural scalp color. The following are guidelines to help you select the correct color lace:
      1. Transparent lace works well for white, off-white or cream scalp tones. E.g. Jessica Simpson, Jenna Jameson, and Charlize Theron.
      2. Light brown lace works well for light brown scalp tones. E.g. Tyra Banks, Beyonce, and Rihanna.
      3. Medium Brown is good for beige or light beige scalp tones. E.g. Ciara, Eva Mendez, and Eva Longoria.
      4. Dark Brown is good for women with dark complexions and scalp tones. E.g. Naomi Campbell, Serena Williams, and Kelly Rowland.

  17. What hair colors are available?
    1. The wigs come in shades from the blackest black to the blondest blond and every shade in between. The colors can also be blended together to create different looks that are sure to please all. Please see: Hair Color Chart.

  18. Can the hair be colored?
    1. Human hair lace wigs can be colored. We strongly recommend enlisting the services of a licensed hair professional that has experience in coloring this type of hair. We do not recommend dying the lace, wavy, curly, Yaki or synthetic hair to avoid damaging the previously processed hair.

  19. How is the wig attached?
    1. There are various options available including medical grade adhesive and tape. Some adhesives will hold the wig securely for several days or weeks. You may choose to use an adhesive alone, tape alone or a combination of both for a longer, stronger bond. A NEW YOU WIGS does not recommend wearing a wig longer than 6 weeks without removing it and caring for your natural hair.

  20. Where are the adhesives available for purchase?
    1. Adhesives can be purchased from A New You Wigs by following this link: Adhesives. We suggest performing a skin patch test before using any adhesives to identify any allergies or sensitivity to products.

  21. Who wears wigs?
    1. Wigs are suitable for everyone including children, teenagers, adults and seniors. You should determine which wigs are best for you taking into consideration your lifestyle, budget and personal needs. Wigs are great for transitioning hairstyles, creating a new look, special occasions and for people suffering from hair loss. You can wear wigs if you have a full head of hair or none at all.

  22. Can I attach the lace wig myself?
    1. We suggest you seek the services of an experienced professional if you are new to wearing wigs. They can apply, cut, thin and style the wig to compliment you best. If you are experienced wearing wigs you can easily attach the wig yourself. We provide instructions for applying lace and lace front wigs with your order.

  23. Can I use heat appliances on wigs?
    1. You can use curling or flat irons on human hair straight and Yaki hair however; we do not recommend using heat appliances on wavy, curly or synthetic hair to avoid losing the processed curl/wave or burning the hair. We do not suggest the use of blow dryers on any wigs to avoid burning or damaging the hair.

  24. Can I swim or exercise in my wig?
    1. You can perform normal activities when wearing human hair lace wigs. We suggest using a waterproof adhesive or tape with your lace wigs and shampooing and deep conditioning your hair after swimming. We do not recommend swimming in regular or synthetic wigs.

  25. Can I part the wig anywhere I want?
    1. You can part a lace wig anywhere you want as they are constructed free style. Other wigs are made to wear as styled and parted.

  26. Can I wear the wig in a ponytail?
    1. You can wear your full lace wig in a ponytail once adhesive is applied around the perimeter of the head.

  27. What payment options are available?
    1. A NEW YOU WIGS accepts MasterCard, Visa and American Express. The transaction will appear as A NEW YOUon your credit card statement. Orders for regular and stock wigs will be shipped as soon as payment is received. Custom lace wig orders are shipped within 4 - 6 weeks from order date. All wigs shipping to International destinations must be prepaid by cashiers check or credit card and shipping charges will apply.

  28. How long does it take to receive wig orders?
    1. Stock wigs will ship same day if order is received before 2pm EST. Custom wigs are shipped in approximately 4 – 6 weeks from order date. You may also request expedited processing which takes 2 - 3 weeks. Standard orders are shipped via USPS Priority Mail and will arrive in 2 – 3 days from shipping in the US and within 6 – 10 days after payment via cashiers check or money order is received for International orders. All wig prices include shipping, handling and insurance. We cannot deliver to a PO Box or APO/FPO addresses. All orders require signature for delivery.

  29. What happens if I don’t like my wig?
    1. You can exchange your stock or fashion wig for an item of equal or great value only. You may not return custom wigs, clearance items or supplies. There are no refunds provided for any reason and shipping charges are non-refundable. Please see our policies for more information.
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4711 Montgomery Lane, Suite 14 | Bethesda, MD 20814
Phone: 888-682-0986 | FAX: 888-682-7416